000			00631cam a2200205 a 4500
020			_a9780070964525
020			_a0070964521
050		4	_aHD 9980.5 _bSER
245	0	0	_aServices marketing : _bintegrating customer focus across the firm /
250			_aCanadian ed.
260			_aToronto : _bMcGraw-Hill Ryerson, _cc2007.
300			_axxvi, 630 pages : _bIllustrations ;
500			_aIncludes index.
650		0	_aComputer security.
650		0	_aData protection.
650		0	_aPrivacy, Right of.
650		6	_aElctronic data processing departments - security measures.
700	1		_aZeithaml, Valarie A.
942			_2lcc _cBK
999			_c3339 _d3339