000			00681cam a22001934a 4500
020			_a0072464267 (alk. paper)
020			_a0071194770 (international ed. : alk. paper)
050	0	0	_aHD 9980.5 _bDAV
100	1		_aDavis, Mark M.
245	1	0	_aManaging services : _busing technology to create value /
260			_aBoston : _bMcGraw-Hill/Irwin, _cc2003.
300			_axvii, 443 pages : _bIllustrations ;
500			_aIncludes bibliographical references and index.
650		0	_aService industries - technological innovations - management.
650		0	_aValue analysis (cost control)
650		0	_aCustomer relations - management.
700	1		_aHeineke, Janelle N.
942			_cBK
999			_c3464 _d3464