| 000 | 00540cam a22001938a 4500 | ||
|---|---|---|---|
| 020 | _a0273685627 | ||
| 020 | _a9780273685623 | ||
| 050 | 0 | 0 |
_aHF 5415.5 _bUND |
| 245 | 0 | 0 | _aUnderstanding and managing customers / |
| 260 |
_aHarlow : _bFinancial Times Prentice Hall, _cc2005. |
||
| 300 |
_axxi, 340 pages : _bIllustrations ; |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations - management. | |
| 700 | 1 | _aDoole, Isobel. | |
| 700 | 1 | _aLancaster, Peter. | |
| 700 | 1 | _aLowe, Robin. | |
| 942 | _cBK | ||
| 999 |
_c3563 _d3563 |
||