| 000 | 00798cam a22002298a 4500 | ||
|---|---|---|---|
| 020 | _a0273685627 | ||
| 020 | _a9780273685623 | ||
| 050 | 0 | 0 |
_aHF 5415.5 _bUND |
| 245 | 0 | 0 | _aUnderstanding and managing customers/ |
| 260 |
_aNew York : _bFinancial Times Prentice Hall, _cc2005. |
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| 300 |
_axxi 340 p: _bIllustration; |
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| 500 | _aIncludes index. | ||
| 520 | _aThis comprehensive textbook provides an easy introduction to the subject of customers and ensures that the needs of business students will be met in an up-to-date and innovative manner. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 6 | _aService �a la client�ele. | |
| 650 | 7 | _aCustomer services. | |
| 700 | 1 | _aDoole, Isobel. | |
| 700 | 1 | _aLancaster, Peter, | |
| 700 | 1 | _aLowe, Robin, | |
| 856 | _ydownload ebook | ||
| 942 | _cBK | ||
| 999 |
_c4067 _d4067 |
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