000			00819cam a2200289Ma 4500
020			_a9780070964525
020			_a0070964521
050		4	_aHD 9980.5 _bSER
100			_aZeithaml, Valarie A.
245	0	0	_aServices marketing : _bintegrating customer focus across the firm /
250			_aCanadian ed.
260			_aToronto : _bMcGraw-Hill Ryerson, _cc 2007.
300			_axxvi, 630 pages: _billustration ;
500			_aIncludes index.
650		0	_aService industries
650		0	_aCustomer services
650		0	_aMarketing
650		6	_aServices (Industrie)
650		6	_aService �a la client�ele
650		6	_aMarketing
650		7	_aCustomer services.
650		7	_aMarketing.
650		7	_aService industries
700	1		_aBitner, Mary .J...et al
856			_ydownload ebook
942			_cBK
999			_c4139 _d4139