000			00645pam a2200181 a 4500
020			_a0070217602 (alk. paper)
050	0	0	_aHD 9980.5 _bFIT
100	1		_aFitzsimmons, James A.
245	1	0	_aService management : _boperations, strategy, and information technology /
250			_a2nd ed.
260			_aBoston : _bMcGraw-Hill Companies, Inc., _cc1998.
300			_axxvi, 613 pages : _bIllustrations ;
500			_aUpdated ed. of: Service management for competitive advantage. 1994.
505			_aIncludes bibliographical references and index.
650		0	_aService industries - management.
700	1		_aFitzsimmons, Mona J.
942			_cBK _2lcc
999			_c498 _d498