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Service operations management : improving service delivery /

Johnston, Robert.

Service operations management : improving service delivery / - 2nd ed. - Harlow, England ; New York : FT/Prentice Hall, c2005. - xix, 496 pages : Illustrations ;

Includes index.

ISBN: 0273683675

Subjects--Topical Terms:
Service industries - management.

LC Class. No.: HD 9980.5 / JOH

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