Successful service operations management /
Metters, Richard.
Successful service operations management / - Mason, OH : South-Western, c2003. - xix, 374 pages : Illustrations ;
Includes index.
0324135564
Customer services - management.
Customer services - management - case studies.
HF 5415.5 / MET
Successful service operations management / - Mason, OH : South-Western, c2003. - xix, 374 pages : Illustrations ;
Includes index.
0324135564
Customer services - management.
Customer services - management - case studies.
HF 5415.5 / MET
