Successful service operations management / (Record no. 2047)

MARC details
000 -LEADER
fixed length control field 00788cam a22002174a 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 0324135564
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF 5415.5
Item number MET
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Metters, Richard.
245 10 - TITLE STATEMENT
Title Successful service operations management /
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication Mason, OH :
Name of publisher South-Western,
Year of publication c2003.
300 ## - PHYSICAL DESCRIPTION
Number of Pages xix, 374 pages :
Other physical details Illustrations ;
500 ## - GENERAL NOTE
General note Includes index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Customer services - management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Customer services - management - case studies.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name King-Metters, Kathryn.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Pullman, Madeleine.
856 41 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier http://www.loc.gov/catdir/enhancements/fy1505/2002073424-t.html
856 42 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier http://www.loc.gov/catdir/enhancements/fy1505/2002073424-d.html
856 42 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier http://www.loc.gov/catdir/enhancements/fy1505/2002073424-b.html
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
Holdings
Withdrawn status Lost status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Full call number Accession Number Koha item type
      GIMPA Main GIMPA Main Reference Section 2010-09-29 Purchase HF 5415.5 MET 57521 Book

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