Understanding and managing customers / (Record no. 3563)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00540cam a22001938a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0273685627 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780273685623 |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 |
| Item number | UND |
| 245 00 - TITLE STATEMENT | |
| Title | Understanding and managing customers / |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication | Harlow : |
| Name of publisher | Financial Times Prentice Hall, |
| Year of publication | c2005. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xxi, 340 pages : |
| Other physical details | Illustrations ; |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relations - management. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Doole, Isobel. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Lancaster, Peter. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Lowe, Robin. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| Withdrawn status | Lost status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| GIMPA Main | GIMPA Main | Reference Section | 2008-01-15 | Purchase | HF 5415.5 UND | 52900 | Book |