The CRM handbook : a business guide to customer relationship management /
Material type:
TextPublication details: Boston : Addison-Wesley, c2002.Description: xxiv, 307 pages : IllustrationsISBN: - 0201730626 (pbk. : recycled, acidfree paper)
- HF 5415.5Â DYC
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Book | GIMPA Main Reference Section | HF 5415.5 DYC (Browse shelf(Opens below)) | Available | 63744 |
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| HF 5415.35 SOL Marketing : real people, real choices / | HF 5415.5 BRE Proactive customer service : transforming your customer service department into a profit center / | HF5415.5 DER Judgment on the front line : how smart companies win by trusting their people / | HF 5415.5 DYC The CRM handbook : a business guide to customer relationship management / | HF 5415.5 KEE Keeping customers / | HF 5415.5 LUC Customer service : skills for success / | HF 5415.5 LUC Customer service : skills for success / |
Includes index.
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