Managing services : using technology to create value /

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TextPublication details: Boston : McGraw-Hill/Irwin, c2003.Description: xvii, 443 pages : IllustrationsISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Book	GIMPA Main Reference Section	HD 9980.5 DAV (Browse shelf(Opens below))	Available		45416

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Previous	HD 9720.5 MAB Cases in manufacturing and service systems management /	HD 9737 MAZ The African manufacturing firm : an analysis based on firm surveys in seven countries in sub-Saharan Africa /	HD 9969 RIV The travels of a t-shirt in the global economy : an economist examines the markets, power and politics of world trade /	HD 9980.5 DAV Managing services : using technology to create value /	HD 9980.5 FIT Service management : operations, strategy, and information technology /	HD 9980.5 FIT Service management: operations, strategy, and information technology /	HD 9980.5 JOH Service operations management : improving service delivery /	Next

Includes bibliographical references and index.

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