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Service management: operations, strategy, and information technology /

Fitzsimmons, James A.

Service management: operations, strategy, and information technology / - 2nd edition. - Boston : McGraw-Hill, c1998 - XXVI-613 p. : ill, ;

Includes index

ISBN: 0070217602 9780070217607

Subjects--Topical Terms:
Service industries
Services (Industrie)
Service industries
Services
gestion d'entreprise

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