Service management: (Record no. 4070)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00660cam a2200229 i 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0070217602 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780070217607 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Fitzsimmons, James A. |
| 245 10 - TITLE STATEMENT | |
| Title | Service management: |
| Remainder of title | operations, strategy, and information technology / |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd edition. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication | Boston : |
| Name of publisher | McGraw-Hill, |
| Year of publication | c1998 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | XXVI-613 p. : |
| Other physical details | ill, ; |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Service industries |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Services (Industrie) |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Service industries |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Services |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | gestion d'entreprise |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Fitzsimmons, James A, Fitzsimmons, Monna J. |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Link text | download ebook |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| Withdrawn status | Lost status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| GIMPA Main | GIMPA Main | Reference Section | 2004-07-09 | Donation | HD 9980.5 FIT | GIMPA659 | Book |