Service operations management : improving service delivery /

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Material type: Text

TextPublication details: Harlow, England ; New York : FT/Prentice Hall, c2005.Edition: 2nd edDescription: xix, 496 pages : IllustrationsISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Book	GIMPA Main Reference Section	HD 9980.5 JOH (Browse shelf(Opens below))	Available		52878

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Previous	HD 9980.5 DAV Managing services : using technology to create value /	HD 9980.5 FIT Service management : operations, strategy, and information technology /	HD 9980.5 FIT Service management: operations, strategy, and information technology /	HD 9980.5 JOH Service operations management : improving service delivery /	HD 9980.5 SER Services marketing : integrating customer focus across the firm /	HD 9980.5 ZEI Services marketing : integrating customer focus across the firm /	HD 9999 BUI Building & running a successful research business : a guide for the independent information professional /	Next

Includes index.

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