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21.
Understanding and managing customers / by
Material type: Text Text
Publication details: Harlow : Financial Times Prentice Hall, c2005
Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 UND.

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22.
Understanding and managing customers/ by
Material type: Text Text
Publication details: New York : Financial Times Prentice Hall, c2005
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Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 UND.

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23.
Services marketing : integrating customer focus across the firm / by
Edition: Canadian ed.
Material type: Text Text
Publication details: Toronto : McGraw-Hill Ryerson, c 2007
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